1. How to Book
Click “Book Now”. Select the specific safari, click “View Availability”. Select number of nights, guests, dates, etc… and click “add to cart” then click “checkout” and pay the non-refundable deposit of 20%. On receipt of your signed reservation form and deposit, we will, subject to availability, reserve your place on your selected safari itinerary. Once you receive your confirmation invoice, your reservation is confirmed and accepted by us. Final payment is due to Matebele Royal Safaris (Pvt) Ltd no later than 8 weeks prior to departure. On receipt of your full payment, we will send vouchers and specific safari information.
Cancellations are only effective on
receipt of written notification. If cancellation is prior to 8 weeks before
departure your deposit is forfeited. If your cancellation is made after the due
date for full payment of your tour fare, charges will be levied. The scale of
charges, expressed as a percentage of the tour prices, is as follows:
More than 8 weeks notice ~ Deposit forfeited;
Less than 8 weeks notice ~ Deposit plus 25%;
Less than 4 weeks notice ~ 50%;
Less than 3 weeks notice ~ 60%;
Less than 2 weeks notice ~ 100%.
Should you fail to join a safari or join it after departure or leave it prior to its completion, no safari fare refund can be made.
3. If you Change Your Booking
After your booking has been confirmed, should you wish to make any changes to your itinerary or wish an earlier departure date, we will make every effort to accommodate your requests based on availability. However, there may be extra costs involved to accommodate your request. These costs are in addition to the fee quoted to you for your initial safari. Normal cancellation fees apply if you wish to postpone your departure.
It is a condition of booking, that
the sole responsibility lies with the guest to ensure that they carry the
correct comprehensive travel and medical insurance to cover themselves, as well
as any dependents/travelling companions for the duration of their trip to
Africa. This insurance should include coverage in respect of, but not limited
to, the following eventualities: cancellation or curtailment of the safari,
emergency evacuation expenses, medical expenses, repatriation
expenses, damage/theft/loss of personal baggage, money and goods. Matebele Royal Safaris (Pvt) Ltd,
including their representatives, employees and agents will take no
responsibility for any costs, losses incurred or suffered by the guest, or
guest’s dependents or travelling companions, with regards to, but not limited
to, any of the above mentioned eventualities. Guests will be charged directly
by the relevant service providers for any emergency services they may require,
and may find themselves
in a position unable to access such services should they not be carrying the relevant insurance coverage.
Guests not wishing to purchase comprehensive travel and medical insurance, will be asked to sign a liability release form.
5. Payment Methods
Matebele Royal Safaris (Pvt) Ltd accepts PayPal, MasterCard, Visa, US checks, and Wire transfers.
6. Baggage Weight Limit
Baggage is limited to 15 kg (33 lbs) per person. Extra baggage may be subject to an additional fee.
7. Wild Animals
Matebele Royal Safaris (Pvt) Ltd, nor their employees, can be held responsible for any injury or incident while on the safari.
8. Passport & Visas
Passports and Visas and associated costs are the sole responsibly of the guest.
Please consult our doctor for specific advice prior to travel.
Matebele Royal Safaris (Pvt) Ltd, nor any person or agent acting for, through or on behalf of the Company shall be liable for any loss or damage whatsoever arising from any cause whatsoever and without restricting the generality of the afore-going shall particularly not be responsible for loss or damage arising from any errors or omissions contained in its brochure or other literature, loss or damage caused by delays, sickness, theft, injury or death.
In addition the Company shall have the right at any time at its discretion to cancel any safari or the remainder thereof or make any alteration in route, accommodation, price or other details and, in the event of any safari being rendered impossible, illegal or inadvisable by weather, strike, war, government or interference or any other cause whatsoever, the extra expenses incurred as a result thereof shall be the responsibility of the guest. The Company may, at its discretion, and without liability or cost to itself at any time cancel or terminate the guest’s booking and in particular without limiting the generality of the afore-going it shall be entitled to do so in the event of the illness or the illegal or incompatible behavior of the guest, who shall in such circumstances not be entitled to any refund. The person making any booking will, by the making of such booking, warrant that he or she has authority to enter into a contract on behalf of the other person included in such a booking and in the event of the failure of any or all of the other persons so included to make payment, the person making the booking shall by his/her signature thereof assume personal liability for the total price of all bookings made by him/her.
12. Schedule Changes
Although every effort is made to adhere to schedules it should be borne in mind that Matebele Royal Safaris (Pvt) Ltd reserves the right and in fact is obliged to occasionally change routes and camps on safaris as dictated by changing conditions. Such conditions may be brought about by seasonal rainfall on bush tracks, airfields and in game areas, by game migrations from one region to another, or airline or other booking problems, etc.
Whilst Matebele Royal Safaris (Pvt) Ltd uses its best endeavors to ensure that all anticipated accommodation is available as planned, there shall be no claim of any nature whatsoever against Matebele Royal Safaris (Pvt) Ltd for a refund either in the whole or part, if any accommodation or excursion is unavailable and a reasonable alternative is not found. If the guest is unable to use any service provided in the itinerary, then there are no refunds due.
Matebele Royal Safaris (Pvt) Ltd cannot be held liable for any delays or additional costs incurred as a result of airlines not running to schedule.
If one of our guides is unable to take a safari due to illness, etc. we reserve the right to substitute with another guide.
The payment of the deposit OR any other partial payment for a reservation on a safari constitutes consent by all guests covered by that payment to all provisions of the conditions and general information contained in this document whether the guest has signed the reservation form or not. The terms, under which you agree to take these safaris, cannot be changed or amended except in writing signed by an authorized director of Matebele Royal Safaris (Pvt) Ltd.